Refund policy
Lifetime Warranty — STELE Cutting Boards
All STELE cutting boards come with a lifetime warranty. If your cutting board ever becomes dented, warped, cracked, or otherwise structurally compromised, we will replace it with the same product at no charge — no questions asked.
Please note that normal signs of use such as scratches, swirl marks, and surface wear are not considered damage and do not qualify for a warranty replacement. This is cosmetic and does not affect the hygienic characteristics of our boards.
To submit a warranty claim, contact us at support@steleboard.com with your order information and a description (or photo) of the issue. We'll take care of the rest.
Returns
You may return eligible STELE products within 30 days of delivery for any reason. Return shipping is covered by the customer and a $20 restocking fee may be deducted if product is not returned in original condition. To start a return, contact us at support@steleboard.com with your order number. Please note that returns must be sent to the following address:
CFAC
ATTN: STELE board returns
1947 NW Topeka Blvd. STE A
Topeka, KS 66608
Items sent back to us without first requesting a return will not be accepted.
Return shipping: The customer is responsible for return shipping costs. We do not provide prepaid return labels for standard returns.
Restocking fee: Unused items returned in original condition are refunded in full (minus outbound shipping, if any was charged). If the item has been used, a $20 restocking fee will be deducted from your refund.
You can always contact us for any return question at support@steleboard.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged, defective, or incorrect items are handled under warranty or as a fulfillment issue — not as a standard return — and are not subject to the $20 restocking fee when we ask you to send the item back.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know when the return was processed. Refunds (minus any applicable $20 restocking fee and excluding return shipping you paid) are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.