Refund policy

Lifetime Warranty — STELE Cutting Boards

All STELE cutting boards come with a lifetime warranty. If your cutting board ever becomes dented, warped, cracked, or otherwise structurally compromised, we will replace it with the same product at no charge — no questions asked.

Please note that normal signs of use such as scratches, swirl marks, and surface wear are not considered damage and do not qualify for a warranty replacement. This is cosmetic and does not affect the hygienic characteristics of our boards.

To submit a warranty claim, contact us at support@steleboard.com with your order information and a description (or photo) of the issue. We'll take care of the rest.

Returns
To start a return, you can contact us at support@steleboard.com. Please note that returns will need to be sent to the following address:

CFAC

1947 NW Topeka Blvd. suite F. Topeka, KS 66608 

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@steleboard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know when the return was processed. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@steleboard.com.